Job Description

General Purpose of Job:

The Stroke Program Manager is an administrative role which provides direction and oversight of the Comprehensive Stroke Center program. This position will ensure the delivery of a quality program based on best practices and clinical evidence. This position will serve as a key liaison between physicians, stroke team, clinical nurses, rehabilitation, home care, and hospitals in the region. Responsible for managing care across the continuum, driving patient outcomes including length of stay, readmission rates, and other internal processes.

Essential Duties:

This job description is intended to cover the minimum essential duties assigned on a regular basis. Associates may be asked to perform additional duties as assigned by their leader. Leadership has the right to alter or modify the duties of the position.

• Provide leadership role in the design, implementation and integration of strategies and programs.
• Responsible for the management of the Comprehensive Stroke Center accreditation requirements, as defined by the Joint Commission.
• Ensures and maintains quality and regulatory compliance of the overall stroke program across the organization providing education and development opportunities for staff.
• Oversees implementation and provides daily oversight of the tele stroke program.
• Provide clinical and system expertise and develop and monitor quality scorecards.
• Develop and enhance the knowledge and skills of providers and caregivers to improve care for stroke patients to drive performance driven metrics.
• Build internal and external relationships / partners to promote system efficiency.
• Create and maintain positive, collaborative relationships with providers associated with stroke programs.
• Leads outreach seminars and education as necessary with Stroke Nursing Practice Specialist.
• Ensure quality of care is delivered throughout the continuum for the stroke patient.
• Collaborate with Director, Medical Director(s), neurologists, residents and clinical stroke team, Stroke Nursing. Practice Specialist to execute strategies and goals for Sparrow Stroke Program.
• Participated in planning and implementation of marketing strategies with Sparrow marketing and leadership team.
• Involved with promoting program growth and development, patient acquisition, community events, and other outreach activities.
• Oversee overall patient and family education. Ensure education materials are evidence based.
• Provide regular in-services for nurses and support staff. Also, will provide individual education with nursing/clinical staff as needed.
• Facilitate and participate in stroke multi-disciplinary team meetings.
• Provide leadership to staff that is consistent with quality care, patient satisfaction, safety, and outcomes.
• Recommend, establish, and implement policies, procedures, and protocols for the stroke program.
• Track and monitor patient outcomes and report quarterly outcomes.
• Identifies process improvement opportunities.
• Provide direct supervision over Stroke Nursing Practice Specialist.
• Work collaboratively with SHS Neuroscience Service Line Leadership on program development, process improvement, and other growth initiatives.

Job Requirements

General Requirements	* Current State of Michigan license as a Registered Nurse * Basic Life Support (BLS) * Preferred: CNS, MSN, or DNP * Preferred: Lean and/or Six Sigma, Stroke related certification
Work Experience	* Minimum of two years of stroke program leadership experience * Preferred: Teaching/education experience
Education	* Bachelors degree in Nursing * Preferred: Masters degree in Nursing
Specialized Knowledge and Skills	* Excellent organizational skills * Excellent communication, interpersonal, and writing skills * Program development and Program management skills along with data analytics * Excellent leadership skills * Preferred: QI/PI/EBP project experience