Job Description

General Purpose of Job:

Oversees all aspects of food and service as it pertains to the Room Service program at Sparrow's main campus, as well as the St. Lawrence Campus.

Essential Duties:

This job description is intended to cover the minimum essential duties assigned on a regular basis. Caregivers may be asked to perform additional duties as assigned by their leader. Leadership has the right to alter or modify the duties of the position.

• Take ownership of all aspects of Room Service, including scheduling, staffing, food production (in conjunction with chefs and supervisors), customer service, financial perofrmance, safety and sanitation.
• Demonstrate and encourage exceptional internal and external customer service through all phases of Room Service.
• Maintain adequate staffing levels for: Room Service Supervisors, Room Service Representatives/Call Center staff, Room Service Staff (dish room, meal servers), Specialists, Room Service Cooks (in conjunction with the Executive Chef), including hiring, training, scheduling, evaluation and discipline.
• Use evidence based best practices to guide the continuous evaluation and improvement of the Room Service Program
• Monitor performance of all Room Service related Caregivers, providing education and coaching as required
• Participate in professional organizations.
• Guide diatetic interns through all aspects of their program requirements
• Function as the key liaison between FANS and Nursing units in regard to patient care concerns and issues.
• Coordinate with Retail Manager, Clinical Nutrition Manager, Executive Chef and Director to ensure consistant high quality service throughout the department.
• Utilize a proactive approach to leadership and communication
• Provide constructive feedback
• Maintain hospital standards through speech and action, leading by example to support and demonstrate ICARE Values.
• Maintain safety and sanitation standards
• Initiate and oversee equipment repairs

Job Requirements

General Requirements	* Demonstrates knowledge and maintains and respects patient right to privacy by following the HIPAA Privacy and Security policies and procedures. * Adheres to ICARE values and standards of behavior (Innovation, Compassion, Accountability, Respect, Excellence). * Role model behaviors that value the diversity of our caregivers, patients and customers and supports creating an environment that is inclusive, welcoming and respectful. * Adheres to established best practices (i.e. Rounding, Thank You Notes, AIDET, etc.). * Demonstrates commitment to safety by establishing an environment in which safety issues are promptly reported and appropriate actions are taken. * Adheres to policies and procedures designed to avoid, prevent and reduce the spread of communicable diseases.
Work Experience	* Five years food service experience with demonstrated progressive responsibility, including high volume food management and production * Two years managing a union workforce. * Food Production Experience Preferred. * Recipe development and costing. Preferred. * Working knowledge of clinical nutrition practices. Preferred.
Education	* Bachelors degree, preferably in Dietetics or Nutrition. * Current Servsafe certification * Allergen Awareness training
Specialized Knowledge and Skills	* Fluent ability to utilize CBORD, Microsoft Word, Excel and Outlook, EPIC * Demonstrated critical thinking, organizational and time management skills. * Commitment to quality food and service * Proactive approach to problem solving * Willingness to take ownership of projects and assignments, with demonstrated commitment to follow through * Proven ability to motivate self and others * Demonstrated knowledge of food and labor cost control * Ability to maintain composure when busy and during times of increased stress * Attention to detail * Demonstrated ability to listen, give and take direction, as well as respond productively to constructive criticism * Exceptional verbal and written communication skills * Proven ability to develop and maintain constructive relationships * Extensive knowledge of food allergens and special diets * Demonstrated ability to lead and manage staff effectively to meet department goals * Demonstrates ability to use a keyboard as may be required to perform the essential duties of the job.