Job Description

General Purpose of Job:

Under the supervision of the Charge RN, the Health Unit Coordinator assist in the maintenance of order for daily operations of the nursing unit.

Essential Duties:

This job description is intended to cover the minimum essential duties assigned on a regular basis. Caregivers may be asked to perform additional duties as assigned by their leader. Leadership has the right to alter or modify the duties of the position.

• • Welcomes and greets patients, visitors, physicians, and other Caregivers that enter the department, and offers assistance using AIDET.
  • Answers incoming telephone calls promptly and courteously, states greeting, name, unit and offer of assistance. Takes messages and delivers to appropriate Caregiver in a timely manner.
  • Maintains the patient's medical chart by ensuring all forms are properly labeled and incorporates them into the chart in a timely, organized and accurate manner. Confirms each patient chart contains a signed consent for treatment. Completes and documents physician ordered consults timely and accurately.
  • Creates patient procedural consent forms using information provided from providers' orders
  • Maintains the departmental records of admission, discharges, files, reports, schedules, etc.
  • Maintains the Pyxis patient label book.
  • Answers and screens patient call lights and forwards request to appropriate Caregiver, as delegated.
  • Updates RN assignment board each shift, as delegated.
  • Maintains unit copy/fax machines and printers with paper and toner.
  • Orders and maintains PAR levels of unit supplies and forms
  • Retrieves unit mail from the mail room daily, distributing the mail to Caregivers and Leadership as appropriate, as delegated.
  • Communicates significant information regarding patient to appropriate health care team.
  • Identifies and trouble shoots technology failures and handles computer down time. Checks EPIC downtime PC daily. Completes daily checklist accordingly.
  • Transports patient specimens to laboratory as delegated.
  • Actively participates as a team member of assigned unit. Constructively addresses patient and team issues to ensure quality patient care and a collaborative work environment.
  • Indepently offers assistance to patient care team or other staff.
  • Demonstrates adaptability to change and flexibility in accepting various assignments.
  • Maintains a clean and orderly nurses station, personal work areas and storage area. Maintains and utilizes pneumatic tube station for clerical and clinical functions.
  • Remains on duty until relieved by next replacement or released by Charge RN.
  • Reports off to oncoming shift or Charge RN, verbally and or in written format.
  • Communicates breaks and absences from desk with Charge RN.
  • Acts as preceptor for new Caregivers as assigned.
  • Maintains hospital standards by participating in mandatory in-services and requirements.
  • Accepts assignments, as delegated by Manager, Unit Leadership or Charge RN.
  • Support unit lockdown by maintaining security code lists, answering phone and verifying entry to unit via camera and confirmed access code.
  • Faxing d/c summary reports.
  • Admit/Transfer patients in EPIC.
  • Calling codes: cardiac, respiratory, code pink, code BERT.

Job Requirements

General Requirements	* Demonstrates knowledge and maintains and respects patient right to privacy by following the HIPAA Privacy and Security policies and procedures. * Adheres to ICARE values and standards of behavior (Innovation, Compassion, Accountability, Respect, Excellence). * Role model behaviors that value the diversity of our caregivers, patients and customers and supports creating an environment that is inclusive, welcoming and respectful. * Communicates with patients, families and customers using AIDET (Acknowledge, Introduce, Duration, Explanation, Thank). * Works in a safe manner and promptly reports any hazards identified in the work environment or related to assigned responsibilities.
Work Experience	* 6 months of office experience within the last 5 years OR * 6 months of daily Epic, or equivalent EMR, use within the last 12 months
Education	* High school diploma or GED
Specialized Knowledge and Skills	* Demonstrated knowledge of computer applications, software and keyboard functions. * Clerical skills necessary to perform data entry, prepare reports, and tabulate routine data. * Interpersonal skills for effective communication. * Knowledge of basic medical terminology, health insurance, policies, or procedures. * Ability to view a computer monitor for prolonged periods. * Work requires the ability to move throughout the nursing units. * Able to respond to and prioritize multiple requests and variable degrees of unpredictability requiring adaptability in work activities. * Work entails coming in contact with patient specimens during transport