The primary responsibility of this position is to support the onboarding process for new Alerus retirement plan clients, including startup plans, transfer plans and internal conversions. Support all elements of the onboarding process by assisting internal departments and external parties through an established implementation timeline. Assist in communicating the implement

Consistently provide excellent customer service in accordance with The State Bank's service standards through all forms of communication. Provide customer service including transaction processing, account opening, balancing checkbooks, and resolving customer problems and concerns. Provide ongoing relationship service with current customers to maintain goodwill and gain ad